FORGE™ / Service
Satisfaction, loyalty & retention research
Understand what helps customers return and what makes them leave.
Custom scope · Proposal before commitment
What this helps you do.
Select the features that support your decision. Your proposal confirms what is included.
Satisfaction baseline
Set a consistent starting point for future comparisons.
Retention drivers
Explore reasons for repeat purchases, advocacy and churn.
Tracking plan
Agree a repeatable cadence and comparable measures for later waves.
What to bring.
Customer lifecycle, permitted retention data, contact permissions and intended tracking cadence.
Agree the scope before the work.
The proposal defines the research question, audience, geography, methods, sample, recruitment, incentives, analysis, deliverables, timing and fees. Fieldwork starts only after feasibility and the study plan are agreed.
Participant information, recording permissions, data access, retention and reporting boundaries are agreed before collection. Use only authorized data; do not send participant lists or sensitive records through the general inquiry form.
Findings are limited by the sources, methods and sample. Forecasts are scenarios, not guarantees; no guaranteed revenue, sample availability or statistical accuracy is implied.